About DreamClass           

DreamClass is a modern information management platform tailored for educational organizations and one of the most promising companies in Starttech Venture’s portfolio. We pride ourselves on our commitment to customer satisfaction and are looking for a dynamic individual to join our team as a Customer Support Associate.

As a Customer Support Associate at DreamClass, you will play a pivotal role in ensuring our customers receive unparalleled support and assistance. You will be the frontline contact for addressing customer inquiries, resolving issues, and providing a positive experience. The ideal candidate is passionate about technology, possesses excellent communication skills, and is committed to delivering exceptional customer service.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, ethnicity.

Responsibilities

A Customer Support Associate, will act as a liaison, provide product/services information, answer questions, and resolve emerging problems that our customers might face with accuracy and efficiency. Your main responsibilities will include:

• Respond to customer inquiries via email and chat in a prompt and professional manner.
• Provide technical assistance and troubleshooting for our software products.
• Guide customers through the installation, configuration, and usage of our software.
• Collaborate with internal teams to escalate and resolve complex issues.
• Document customer interactions and solutions for knowledge base.
• Proactively identify and suggest improvements to enhance the customer support process.

Requirements

• Previous experience in customer support or a related field.
• Strong communication skills, both written and verbal.
• Technical aptitude and the ability to learn and understand software products.
• Patience and empathy when dealing with customer issues.
• Proven problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Familiarity with CRM systems and support ticketing tools is a plus.
• Follow communication procedures, guidelines, and policies

Benefits

• Competitive salary, depending on experience.
• Company-wide bonus program and a great stock option plan.
• Additional private health insurance for you plus family members.
• Hybrid work model (office & remote).
• Internal educational programs for further professional and personal development [foreign language classes, regular classes on philosophy, cryptography, quantum computing, etc.].
• Tech benefits package
  •  Latest tech equipment
  •  Individual training budget for professional development and continuous training
• Wellness benefits package
  •  Access to office gym
  •  Nutritionist
  • Yoga classes