Customer Success and Support Associate
Full-time position | Athens, Attiki, Greece
DreamClass is one of the most promising companies in Starttech Venture’s portfolio, building a cloud application in the school management industry. We are currently excited to expand our Customer Support team with a Customer Success and Support Associate to join a dynamic, fast evolving environment, which values initiatives and creative thinking.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, ethnicity.
A Customer Success and Support Associate, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Your main responsibilities will include:
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information via email, chat and support troubleshooting calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Take the extra mile to engage customers
- Meet personal/customer service team targets
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Proven customer support experience or experience as a Customer Success and Support Associate or similar role
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Competitive salary, depending on experience.
- Company-wide bonus program and a great stock option plan.
- Additional private health insurance for you plus family members.
- Hybrid work model (office & remote).
- Internal educational programs for further professional and personal development [foreign language classes, regular classes on philosophy, cryptography, quantum computing, etc.].
- Tech benefits package
- Latest tech equipment
- Individual training budget for professional development and continuous training
- Wellness benefits package
- Access to office gym
- Yoga classes